Customer Service Rep(05573) - 1017 Durham Rd.

Domino's • Roxboro, NC

130d

About The Position

This position at Domino's Pizza involves various responsibilities focused on customer service and food preparation. Employees are expected to maintain a high standard of performance, ensuring that customers receive excellent service and that food is prepared according to company standards. The role requires adherence to specific procedures and guidelines to ensure safety and quality in service delivery.

Requirements

• Ability to provide polite and courteous customer service.
• Knowledge of the menu and ability to assist customers effectively.
• Adherence to company image standards.
• Ability to follow specific procedures and guidelines for food preparation and delivery.
• Completion of Safe Delivery CBT training.

Responsibilities

• Answering the phone and assisting carryout customers politely and knowledgeably about the menu.
• Maintaining a perfect image according to company standards.
• Demonstrating customer WOW steps: Apologize, Give them what they want, Give them something extra.
• Counting pepperoni and ham on every order daily, regardless of topping amount.
• Ensuring pizzas are not cleared before they are ready to be placed in the oven.
• Drivers must carry $1 in coin change for every delivery.
• Saying 'Let me get your change' on every order without exception.
• Not carrying more than $20 while on the clock, including personal money.
• Prohibiting pocket knives or any weapons while working.
• Keeping driver vehicles neat, clean, and in a positive image while working.
• Not being routed early or checked in early from delivery.
• Washing hands prior to making products.
• Following proper procedures for product preparation.
• Completing Safe Delivery CBT training.
• Repeating every order for accuracy and confirming name and address.

What This Job Offers

• Career Level: Entry Level
• Education Level: No Education Listed
• Number of Employees: 5,001-10,000 employees