Customer Service Rep (05012) - Ocoee, Fl

Domino's • Ocoee, FL

98d

About The Position

We are seeking a friendly and dedicated Customer Service Representative to join our team in Ocoee, Florida. As a key member of our customer support team, you will be responsible for providing exceptional service to our valued customers, addressing their inquiries, and resolving issues with empathy and professionalism.

Requirements

• Excellent verbal and written communication skills
• Strong problem-solving abilities and attention to detail
• Proficiency in customer service software and basic computer skills
• Ability to multi-task and prioritize in a fast-paced environment
• Patient and empathetic approach to customer interactions
• Previous customer service experience preferred
• Ability to work flexible hours, including weekends and holidays as needed
• Strong team player with a positive attitude

Responsibilities

• Respond to customer inquiries via phone, email, and chat in a timely and efficient manner
• Handle customer complaints and concerns with patience and understanding
• Process orders, refunds, and exchanges accurately
• Maintain up-to-date knowledge of products, services, and company policies
• Collaborate with other departments to resolve complex customer issues
• Document customer interactions and update account information in our customer service software
• Identify and escalate priority issues when necessary
• Provide personalized solutions to enhance customer satisfaction and loyalty
• Participate in ongoing training to improve customer service skills and product knowledge

What This Job Offers

• Number of Employees: 5,001-10,000 employees