Customer Service Rep(04359) - 1100 Armory Drive

Domino's • Franklin, VA

98d

About The Position

This position at Domino's Pizza involves various responsibilities focused on customer service and food preparation. Employees are expected to maintain a professional image and adhere to specific operational standards to ensure customer satisfaction and safety.

Requirements

• Ability to communicate effectively with customers and team members.
• Knowledge of the menu and ability to assist customers with their orders.
• Commitment to maintaining a professional appearance and image.
• Adherence to safety and operational procedures.

Responsibilities

• Answering the phone and assisting carryout customers politely and knowledgeably about the menu.
• Maintaining a perfect image according to company standards.
• Demonstrating customer WOW steps: Apologize, Give them what they want, Give them something extra.
• Counting pepperoni and ham on every order daily, regardless of topping amount.
• Ensuring pizzas are not cleared before they are ready to be placed in the oven.
• Drivers must carry $1 in coin change for every delivery.
• Saying 'Let me get your change' on every order without exception.
• Not carrying more than $20 while on the clock, including personal money.
• Prohibiting pocket knives or any weapons while working.
• Keeping driver vehicles neat, clean, and in a positive image while working.
• Not being routed early or checked in early from delivery.
• Washing hands prior to making products.
• Following proper procedures for product preparation.
• Completing Safe Delivery CBT training.
• Repeating every order for accuracy and confirming name and address.

What This Job Offers

• Career Level: Entry Level
• Education Level: No Education Listed
• Number of Employees: 5,001-10,000 employees