Customer Service Rep(04359) - 1100 Armory Drive

Domino's • Franklin, VA

83d

About The Position

The position at Domino's Pizza involves various responsibilities focused on customer service and food preparation. Employees are expected to maintain a high standard of performance, ensuring that customers receive excellent service and that food is prepared according to company standards. This includes being knowledgeable about the menu, following specific procedures for food preparation, and ensuring a clean and professional appearance while on the job.

Requirements

• Ability to provide excellent customer service.
• Knowledge of the menu and food preparation standards.
• Ability to maintain a clean and professional appearance.
• Adherence to company policies regarding cash handling and delivery procedures.
• Completion of Safe Delivery CBT training.

Responsibilities

• Answering the phone and assisting carryout customers politely and courteously.
• Demonstrating knowledge of the menu and providing helpful information to customers.
• Maintaining a professional image according to company standards.
• Following customer WOW steps: Apologize, give them what they want, and provide something extra.
• Counting pepperoni and ham on every order daily, regardless of topping amount.
• Ensuring pizzas are not cleared before they are ready to be placed in the oven.
• Drivers must carry $1 in coin change for every delivery and say 'Let me get your change' on every order.
• Limiting personal cash to $20 while on the clock.
• Prohibiting pocket knives or weapons while working.
• Keeping driver vehicles neat, clean, and in a positive image.
• Not routing or checking in drivers early from delivery.
• Washing hands prior to making products.
• Following proper procedures for food products.
• Completing Safe Delivery CBT training.
• Repeating every order for accuracy and confirming name and address.

What This Job Offers

• Career Level: Entry Level
• Education Level: No Education Listed
• Number of Employees: 5,001-10,000 employees