Customer Service Rep(04222) - 2616 A Airline Blvd.

Domino's • Portsmouth, VA

342d

About The Position

The position at Domino's Pizza involves various responsibilities focused on customer service and food preparation. Employees are expected to maintain a polite and courteous demeanor while assisting customers, whether on the phone or in person. Knowledge of the menu is essential to provide accurate information and assistance. Employees must adhere to specific standards of appearance and conduct, ensuring they represent the brand positively. Additionally, there are strict protocols for food preparation and delivery that must be followed to ensure quality and safety.

Requirements

• Ability to provide excellent customer service.
• Knowledge of the menu and food preparation standards.
• Adherence to company policies regarding cash handling and personal conduct.
• Ability to maintain a clean and professional appearance.
• Completion of required training programs.

Responsibilities

• Answering the phone and assisting carryout customers politely and knowledgeably about the menu.
• Maintaining a professional image according to company standards.
• Demonstrating customer service steps: Apologize, give them what they want, and provide something extra.
• Counting pepperoni and ham on every order daily, regardless of topping amount.
• Ensuring pizzas are not cleared before they are ready to be placed in the oven.
• Drivers must carry $1 in coin change for every delivery and say 'Let me get your change' on every order.
• Limiting personal cash to no more than $20 while on the clock.
• Prohibiting weapons, including pocket knives, while working.
• Keeping driver vehicles neat, clean, and in a positive image.
• Not routing or checking in early from deliveries.
• Washing hands prior to making products.
• Following proper procedures for food preparation and delivery.
• Completing Safe Delivery CBT training.
• Repeating every order for accuracy and confirming name and address.

What This Job Offers

• Career Level: Entry Level
• Education Level: No Education Listed