Customer Service Rep (01448) 716 E. Broadway

Domino's • Louisville, KY

94d

About The Position

Join our team as a Customer Service Representative at our Louisville, United States location! We're looking for a friendly and empathetic individual to provide exceptional support to our valued customers. In this role, you will be responsible for answering incoming customer calls, emails, and chat messages promptly and professionally. You will resolve customer inquiries, complaints, and issues with patience and a positive attitude, process orders, refunds, and exchanges accurately and efficiently, and maintain up-to-date knowledge of products, services, and company policies. Collaboration with other departments to ensure customer satisfaction is key, as well as documenting customer interactions and updating account information in our customer service software. You will also identify and escalate complex issues to appropriate team members or supervisors and provide personalized solutions to meet individual customer needs. Contributing to a supportive team environment and assisting colleagues when needed is also an important aspect of this position.

Requirements

• Excellent verbal and written communication skills
• Strong problem-solving abilities and attention to detail
• Active listening skills and the ability to empathize with customers
• Patience and the ability to remain calm in challenging situations
• Efficient time management and multitasking capabilities
• Proficiency in basic computer skills and customer service software
• High school diploma or equivalent
• Previous customer service experience preferred
• Customer service certifications are a plus
• Ability to work in a fast-paced, dynamic environment
• Team player with a positive attitude and willingness to learn

Nice To Haves

• Previous customer service experience preferred
• Customer service certifications are a plus

Responsibilities

• Answer incoming customer calls, emails, and chat messages promptly and professionally
• Resolve customer inquiries, complaints, and issues with patience and a positive attitude
• Process orders, refunds, and exchanges accurately and efficiently
• Maintain up-to-date knowledge of products, services, and company policies
• Collaborate with other departments to ensure customer satisfaction
• Document customer interactions and update account information in our customer service software
• Identify and escalate complex issues to appropriate team members or supervisors
• Provide personalized solutions to meet individual customer needs
• Contribute to a supportive team environment and assist colleagues when needed

Benefits

• Flexible Hours
• Competitive wages
• Employee discount on all food items
• Advancement opportunities
• Paid Training
• Offered Health, Dental & Vision Insurance after 60 days of employment
• Voluntary accident coverage/Critical illness coverage
• Flexible Spending Accounts
• Ability to contribute to a 401(k)

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 5,001-10,000 employees