CUSTOMER SERVICE/RECEPTIONIST
HEREFORD INSURANCE COMPANY•New York, NY
2d
About The Position
Answer/direct incoming calls and provide exceptional customer service to ensure “first-call resolution,” as well as de-escalate issues. Trouble-shoot and provide clerical/mail processing support to the Office Services Department as needed.
Responsibilities
- Answer main telephone lines and transfer a caller to the appropriate voicemail of claims personnel when same is unavailable.
- Provide callers with information regarding claims numbers, the names of adjusters and first reports.
- Take accurate messages as needed.
- Page claims personnel to assist walk-in clients.
- Open and prep HIC mail for scanning.
- Assist with department mailing of checks for BI, PD, WC, and NF
- Assist with the mailing of expense checks for BI and PD.
- Receive summons and subpoenas, stamp, log and prep for scanning.
- Log incoming courier packages (FedEx, UPS, USPS)
- Log and provide receipts for incoming payments
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
Upload and Match Resume
What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
Number of Employees
251-500 employees
