Customer Service Quality Assurance Analyst
Public Consulting Group•Helena, MT
444d•$46,800 - $56,800•Remote
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About The Position
The Customer Service Quality Assurance Analyst at Public Consulting Group (PCG) is responsible for monitoring and evaluating the quality of customer service provided by agents. This role involves providing feedback, managing support ticket information, and collaborating with various internal teams to enhance service quality. The position is remote, requiring effective time management and communication skills to ensure high standards of service delivery.
