Customer Service Project Coordinator - Wednesday to Saturday, 9pm-7am

LockNet•Nicholasville, KY

13h

About The Position

As a Project Coordinator in our dynamic Service Department, you would impact the company by managing customer accounts that have a project focus including quoting, reporting, monitoring, ordering, and scheduling the install of parts, and resolving technical and billing issues.

Requirements

Strong computer knowledge with the ability to navigate multiple software programs.
Working knowledge of Microsoft Excel, Word, PowerPoint, and Outlook.
Strong Project Management and coordination skills.
Ability to research, understand and apply regulatory codes.
Excellent communication skills with the ability to speak professionally, clearly, and concisely.
1-3 years of customer service experience with a background in scheduling; locks and hardware, or construction preferred but not required.

Nice To Haves

Technical experience reading and understanding blueprints preferred but not required.
Bachelor's Degree preferred but not required.

Responsibilities

Providing detailed instructions to technicians to survey customer locations.
Organizing survey information into data sets to provide quotes to customers.
Quoting detailed and specific hardware and installations to the end customer when applicable.
Researching hardware needs for customers and customer orders.
Inputting and processing customer orders for products and installation via phone and email.
Analyzing customer inquiries to determine appropriate scheduling for production and shipping.
Resolving production scheduling, shipping, or invoicing problems.
Organizing orders to enable projects to be completed in an efficient and timely manner by technicians at the customer locations.
Reviewing and editing orders received for pricing, shipping dates, anticipated delays, and any additional information requested by the customer.
Following up on orders to ensure delivery by specified dates.
Following up with technicians to ensure that all installed material is correct and documented through detailed pictures.
Strategically and tactically working with onsite technicians to ensure most appropriate solutions given customer needs, applicable regulations and scope of work.
Successfully designing, managing, and completing projects to customer and company dictated cost and time constraints.
Receiving, understanding, and addressing customer concerns, consulting with production, shipping, warehouse departments or freight carriers to expedite or trace missing or delayed shipments.
Compiling statistics and preparing various reports for management.
Resolving technical matters internally and externally via phone or email.
Performing other duties as assigned.

Benefits

Great benefits including options for 100% paid health and vision insurance for employees and competitive costs for families.
PTO accrual starting day one.
401k with employer matching.
Autonomy and ability to impact.
Industry leader and trendsetter.
High growth with vision.
Adaptive to change.
Technology-driven.
An open and transparent culture where everyone has a voice.
Great people with close relationships.
Low turnover rate.
Family-oriented business.