Customer Service Program Specialist, Privacy & Offensive Content (OCP)
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About The Position
The Digital, Device, & Alexa Service (D2AS) Offensive Content and Privacy (OCP) Specialist will work as part of the D2AS OCP team to triage and action customer facing concerns that carry a potential risk to customer privacy, trust, and our brand. This role involves facilitating the fast resolution of emerging issues by investigating and triaging privacy issues and reports of offensive content, then engaging the appropriate internal teams to drive issue mitigation. This is an opportunity for you to gain a broader perspective on Amazon’s devices and digital services like Alexa by working with technical, product, and senior leadership teams in every marketplace Amazon operates in. You’ll get to know the full cycle of a customer’s experience from initial contact to back-end resolution. You and your teammates will collaborate with our Legal, Public Relations, Content, and Business teams on a regular basis to advocate for customers and help solve customer issues both in direct customer interactions and continuous improvement projects.
