Customer Service Professional

$38,480 - $41,080/Yr

Cambia - Lewiston, ID

Full-time - Entry Level

Hybrid - Lewiston, ID

11-50 employees

Insurance Carriers and Related Activities

About the position

The Customer Service Professional I role at Cambia is designed for individuals who are passionate about serving others and thrive in a collaborative environment. This position involves acting as a bridge between Cambia and its members, providing guidance on benefits, claims, and eligibility while advocating for members' needs. After a comprehensive training period, employees can work remotely or in a hybrid model, contributing to a mission-driven culture focused on making health care easier and lives better.

Responsibilities

• Answer incoming calls on recorded lines, providing guidance and resources on benefits, claims, and eligibility.
• Advocate for members by tracking down answers to complex questions and seeking support when needed.
• Conduct necessary research to find answers when immediate solutions are not available.
• Tailor communications to meet each caller's unique needs and ensure satisfaction.
• Identify and address potentially difficult issues proactively before they arise.
• Collaborate with team members and seek opportunities for skill improvement through feedback and learning.

Requirements

• High school diploma or equivalent.
• 6 months of customer service call center experience or equivalent experience in a related field with extensive customer contact.
• Proficient PC skills and ability to navigate multiple applications during calls.
• Ability to apply mathematical concepts and calculations.
• Excellent multitasking skills under pressure.
• Resilience, patience, and a positive attitude in challenging situations.
• Clear, concise, and empathetic communication skills.
• Proactive problem-solving skills and ability to ask insightful questions.
• Sound decision-making and flexibility in a fast-paced environment.
• Ability to handle sensitive and confidential information with discretion.

Nice-to-haves

• Knowledge of medical terminology and coding.

Benefits

• Medical, dental, and vision coverage for employees and their eligible family members, including mental health benefits.
• Annual employer contribution to a health savings account.
• Generous paid time off varying by role and tenure, in addition to 10 company-paid holidays.
• Market-leading retirement plan with a company match on employee 401(k) contributions and potential discretionary contributions.
• Up to 12 weeks of paid parental time off after 12 months of continuous service.
• Award-winning wellness programs that reward participation.
• Employee Assistance Fund for those in need.
• Commute and parking benefits.