Customer Service Professional

Tampa Electric • Tampa, FL

413d • $41,558 - $41,558

About The Position

The Customer Service Professional (CSP) role at Tampa Electric Company is designed for individuals who are passionate about providing exceptional customer service. This position involves assisting residential customers with inquiries related to service transactions and electric outages through various communication channels. CSPs will undergo an 8-week training program to develop the necessary skills to succeed in a fast-paced and supportive environment. The role offers opportunities for career advancement within a stable industry that values diversity and inclusion.

Requirements

• High school diploma or GED.
• Two years of experience in a customer-facing role.
• Excellent phone, email, and written communication skills.
• Basic working knowledge of Microsoft Office (Word, Excel, PowerPoint) and computer skills.
• A passion for customer service with an empathetic nature and problem-solving skills.

Nice To Haves

• Bilingual in English and Spanish, with excellent written and verbal communication skills in both languages.

Responsibilities

• Assist residential customers with service transactions and electric outages via phone, email, and social media.
• Participate in an 8-week paid training program to learn necessary skills and systems.
• Work independently and collaboratively as part of a team.
• Provide friendly and professional customer service to enhance customer satisfaction.
• Contribute to the front-line success of the company.

Benefits

• Health savings account
• AD&D insurance
• Paid holidays
• Health insurance
• Dental insurance
• 401(k)
• Tuition reimbursement
• Paid time off
• Pension plan
• Employee assistance program
• Vision insurance
• 401(k) matching
• Opportunities for advancement
• Life insurance

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Industry: Utilities
• Education Level: High school or GED
• Number of Employees: 1,001-5,000 employees