About the position
Join one of the nation's largest independent broadband service providers! At Arvig, we deliver leading-edge broadband and telecommunications solutions -including high-speed internet, TV, phone, and security- to residential and business customers across Minnesota and beyond. Our success is driven by a team of nearly 900 talented employees who embody our core values: ownership, engagement, efficiency, and knowledge. We believe our people are the driving force behind everything we achieve, and we foster a culture built on courage, humility, open-mindedness, integrity, respect, and safety. At Arvig, our goal is clear: to provide exceptional service and reliable solutions, backed by the latest technology, in an environment where employees can thrive in growth and opportunity. Discover the Arvig Advantage -a workplace where you can bring your whole self, feel a true sense of belonging, and see your skills, ideas, and ambitions make a meaningful difference.
Responsibilities
- Be a Product Pro: Learn the ins and outs of Arvig's awesome products and services
- Solve Problems: Help customer find solutions, educate them on self-service tools, and make sure they leave every interaction happy
- Stay Connected: Handle calls, chats, emails, and face-to-face interactions with a smile and stellar communication skills
- Own the Process: Navigate billing systems, process transactions, and complete service orders like a boss
- Build Relationships: Collaborate across teams and make sure every customer feels confident and valued
Requirements
- Commitment to Safety: A strong dedication to maintaining a safe environment -both physically and mentally- for yourself, your colleagues, and customers
- A tech-savvy problem solver who's passionate about helping others
- Stellar communications skills and the ability to explain things in a clear, friendly way
- Attention to detail
- Resiliency, dependability, and a commitment to continuous learning
- High school diploma or GED required; an associate's degree is a plus!
Benefits
- Competitive Pay; Start with a strong, competitive wage that reflects market standards, with opportunities for pay increases based on your performance and contributions
- Comprehensive Insurance Coverage: Protect what matters most with robust health, dental, vision, and life insurance plans for you and your family
- Financial Security: Plan confidently for the future with our 401(k) program and the added advantage of our Employee Stock Ownership Plan (ESOP) - because your success is our success
- Work-Life Balance: Prioritize your well-being with generous paid time off, holidays, and educational reimbursement opportunities to support your growth
- Clear Career Pathways: Explore visible career paths across the company, designed to help you grow, advance, and achieve your professional goals
- Exclusive Perks: Enjoy company service discounts and FREE internet at your primary residence where Arvig provides service -because being connected matters
