W2 Luxury Fashion WAH #MGI

Inktel Holdings•Fort Lauderdale, FL

28d•Hybrid

About The Position

Inktel is currently recruiting full time Customer Service Professionals for one of the world's most high-end luxury fragrance brands. We are looking for enthusiastic candidates eager to provide "first-class" customer service that stands apart from the rest of the industry. This team will work out of our Miramar state-of-the-art contact center. Team members will provide "white-glove" assistance via written correspondence (email/chat) and telephone support. As a representative of the brand, team members will become experts on products and services in order assist customers with orders, product inquiries, and troubleshooting issues/complaints Training Schedule (2 weeks): 9:00am - 5:00pm Monday - Friday Available Shifts after training: This program operates Monday - Saturday between 9am - 9pm. Flexibility to work some Saturdays is required to be considered for this opportunity. Exact schedule combinations can be discussed during the interview process.

Requirements

Well-spoken, energetic, and enthusiastic.
Exceptional writing skills; grammar, spelling, punctuation, etc.
Passion to provide Service Excellence.
High school or equivalent (Required)

Nice To Haves

High-end Customer Service and/or Luxury retail service experience a plus.

Responsibilities

Communicate with customers in a proactive and professional manner across multiple channels (inbound calls/emails/chat).
Respond to questions, provide information, and promote products while exceeding customer expectations.
De-escalating upset customers and ensure that we explore all options to satisfy their needs.
Maintain required product knowledge to deliver world class service.

Benefits

$15.50 per hour starting pay
We are obsessed with promoting from within - learn to lead others and take that next career step.
Employee wellness, community service opportunities and team engagement programs.
An environment of diversity and inclusion.
Paid Training & Paid Time Off
Medical, Dental, Vision and Disability Benefits; eligibility after 60 days.
Retirement savings: 401(k) with dollar-for-dollar match!
Employee Referral Bonus (unlimited)
Employee Tickets at Work Discounts
Multiple Reward and Recognition Programs
"Work from Home" OR Hybrid available if all performance metrics are met during the first 30 days