Customer Service Professional

About the position

Here at Siemens, we take pride in enabling sustainable progress through technology. We do this through empowering customers by combining the real and digital worlds. Improving how we live, work, and move today and for the next generation. We know that the only way a business thrive is if our people are thriving. That's why we always put our people first. Our global, diverse team would be happy to support you and challenge you to grow in new ways. Who knows where our shared journey will take you? Do you enjoy deploying and implementing programs and mechanisms to enhance the Safety workforce? Do you want to take a critical role in developing the future elements to our Safety Program? Siemens is looking for people like you. Are you ready for the challenge? The Siemens Industry, Inc. is seeking a Manufacturing Customer Service Professional for our Spartanburg factory, with 750+ employees that produce high-quality, make-to-order power distribution equipment. Our processes include material handling, metal and bar fabrication, assembly and test. As a Customer Service Professional, you will be one of our points of contact for industrial electrical distribution products. You will be responsible for delivering a best-in-class customer support experience while leveraging data to create meaningful insights that are customer-focused. This is an on-site role, and the candidate will report to the Factory Customer Service Supervisor and will have no direct reports. This position offers the chance for you to grow, contribute and learn as far as your growth mindset takes you. From Day 1, you are empowered to create an impact with your full potential and creativity to make a difference for tomorrow. At Siemens Roebuck, we live and foster an ownership culture, in which every employee takes personal responsibility for our success. We trust and empower our employees to act as owners, make decisions, and innovate to succeed.

Responsibilities

• Operate and optimize pre-defined tools, applications, and data bases/data management systems.
• Create reports and communicate results to various internal and/or external stakeholders (example - management, customers, and support teams).
• Provide support to pre and post shipment inquiries, warranty issues and other related support to customers.
• Assist in resolving customer problems and applies problem-solving skills to deal with most situations.
• Coordinate activities with other CSRs and other departments to find the appropriate solution.
• Provide quick, detailed, and effective answers to customer inquiries.
• Escalate queries and concerns, as necessary.
• Provide Support on other projects as directed by the Customer Service Team lead, Supervisor or Manager.

Requirements

• Interpersonal and customer service skills.
• Excellent oral and written communication skills.
• Must be independent and capable of effective time management.
• Ability to adapt for each customer.
• Analytical and problem-solving skills.
• Multitasking and organizational skills.
• Ability to answer a high volume of calls and/or emails daily.
• Attentiveness and patience.
• Ability to find the positive in any situation.

Nice-to-haves

• Bachelor's degree preferred or equivalent combination of education, training, and experience.
• Semi-Technical knowledge of Busway, Lighting Panel, and Switchboard products.
• Proficient with Excel and other databases/data systems.

Benefits

• Health and wellness benefits.