Customer Service Professional

Schaeffler AG • Seguin, TX

78d

About The Position

The position involves customer support for supply chain planning and control activities, focusing on optimizing processes to ensure customer satisfaction. The role requires analyzing, calculating, and creating business or functional concepts aimed at the continuous improvement of processes and procedures.

Requirements

• Bachelor's degree in Supply Chain Management, Business Administration or similar
• 0-5+ years experience post graduation within customer service or account management or supply chain or logistics
• Applicants must be authorized to work in the US without employment visa or other sponsorship
• SAP or similar ERP System experience (Highly Preferred)

Responsibilities

• Provide exceptional customer service by supporting account amendments related to deliverable orders for our automotive clients, ensuring seamless fulfillment as a supplier.
• Proactively and reactively monitor both outbound and incoming shipments and orders, identifying errors and collaborating with customers to resolve issues promptly.
• Utilize the ERP system (SAP) to track shipments, spot discrepancies, and contribute to ongoing process improvements.
• Analyze processes, identify deficiencies, recommend fixes, and create recommendations.
• Contribute to the implementation of standards and practices.
• Contribute to improvement projects using professional scientific or technical methods.
• Perform focused and specialized in-depth analyses and calculations.
• Research, evaluate, and validate information.
• Advise management in your area of expertise.
• Contribute to overall solutions and support team results.
• Plan and oversee non-routine, multi-function projects or processes.
• Manage repetitive project or business processes.
• Cooperate responsibly with customers, contractors, or vendors.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Industry: Social Assistance
• Education Level: Bachelor's degree
• Number of Employees: 5,001-10,000 employees