Customer Service Professional- Inbound

EMS Management & Consultants Inc • Honolulu, HI

just now • $20 • Onsite

About The Position

The Customer Service Professional – Inbound is responsible for handling patient calls with accuracy and care. It is also responsible for assisting with billing inquiries, insurance updates, and complaint resolution, while maintaining compliance and supporting EMS|MC’s mission.

Requirements

• High School Diploma.
• Proficient with Microsoft Office, i.e. communication tools like Microsoft Teams.
• Strong written/verbal communication and the ability to multitask.
• Organized, detail-oriented, adaptable; able to work independently or on teams.
• Proficiency in English is necessary for job-related communication, including understanding policies, writing correspondence, and engaging with colleagues or clients.

Nice To Haves

• Knowledge of Medicare, Medicaid, commercial insurance, and HIPAA
• Medical billing/AR experience.

Responsibilities

• Answer and document inbound calls clearly and efficiently.
• Assist patients with charges, payments, and insurance updates.
• Resolve or escalate complaints appropriately.
• Maintain accuracy in Rescue Net Billing and filing insurance information.
• Meet quality standards: 98% call audit & HIPAA compliance.
• Provide feedback on caller patterns.
• Mentor new hires.
• Perform other duties as assigned.
• Maintain required turnaround time as dictated by process or client
• Maintain Customer Service call audit and HIPAA scores of 98%

Benefits

• Referral Bonus + Career Growth: Earn rewards for bringing great people onboard and grow your career with us through development opportunities.
• Our Culture: We live by Ohana, respect, and teamwork — you’ll feel supported every step of the way.
• Perks & Comforts: Enjoy a relaxed dress code, air-conditioned workspace, free coffee to keep you fueled, Monday–Friday schedule (no weekends!), and free onsite parking.
• Wellness Program + Comprehensive benefits – including health, dental & vision!
• Individuals in this role are eligible to participate in a discretionary bonus plan and a comprehensive benefit package, including a retirement plan, health coverage, and paid time off.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED