Customer Service Processing Associate

Trove Brands • Lehi, UT

28d • Onsite

About The Position

Trove Brands is a privately-held house of brands including BlenderBottle®, Owala®, Whiskware®, and Eco-Brite®. Our patented and best-selling products are designed to simplify and improve everyday life with leading-edge innovation, incomparable quality, and aspirational style.
A career at Trove Brands is not about punching the clock. It’s about embracing exciting and fast-paced opportunities that sharpen your skills, drive innovation, and play an integral role in growing our global reach. Your work will not only impact the company, it will impact the lives of millions of people around the world. When you step up to a career at Trove, you step up to cutting-edge excellence. You sign up for bold action and invigorating synergy. You agree to face—and break through—new challenges every single day.
As a Customer Support Processing Associate, you’ll work closely with the customer service team, handling a wide array of customer inquiries. You will also contribute to strengthening customer relationships by offering kind, connected processing support for our customers.

Requirements

• Connect via chat or email with roughly 70–100 customers daily.
• Provide primary phone support for Trove Brands.
• Engage in a variety of processing tasks to facilitate order movement.

Responsibilities

• Promptly and accurately resolve order errors and communicate next steps and resolutions to customers.
• Work with customers to resolve order errors and facilitate order movement.
• Identify and improve process inaccuracies.
• Connect via chat or email with roughly 70–100 customers daily.
• Provide primary phone support for Trove Brands.
• Engage in a variety of processing tasks to facilitate order movement.

Benefits

• Comprehensive medical, dental, and vision care
• 401k package with employer matching
• Paid Time Off
• Maternity/Paternity leave
• Full indoor basketball/volleyball court
• Fully equipped fitness center (cardio, weights, functional fitness area, lockers and showers, etc.)
• Yoga studio
• Meditation/Nap room

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed