Customer Service - Print & Manufacturing Experience Required

All American Label • Mogadore, OH

147d

About The Position

Imprimus Labels and Packaging is a friendly organization with multiple facilities offering the most comprehensive product labels, flexible packaging, and shrink-sleeved printing products. With plant locations in California, Ohio, and Texas, we produce top-quality products for the demanding requirements of the cosmetics, personal health care, beverage, food, and dietary supplements markets. Our Core Values play a meaningful role in our employees' lives.

Requirements

• A high school diploma or equivalent is required.
• Five years in Customer Service, preferably in the label printing industry.
• Strong interpersonal & communication skills, both written & verbal.
• Proficiency with data entry, Word, Excel & email.
• Ability to learn new computer programs and complex procedures in a highly customized, dynamic, multi-tasking work environment.
• Knowledge of Graphic Arts (Pre-press) is desired.

Nice To Haves

• Label Traxx experience is a big plus.

Responsibilities

• Be a 'Customer Experience Owner.' Strive to deliver excellent service and build customer loyalty through consistent, effective customer communication, sales & production.
• Serve as the primary representative for assigned customers.
• Strengthen customer loyalty by building positive relationships & competently handling day-to-day requests.
• Exemplify a customer-focused, responsive, professional image by adhering to service-level standards.
• Be the conduit for all information required from customers/sales to expedite orders, including estimates, artwork/proofs, samples, tooling, purchase order modifications, and customer specification sheets.
• Secure customer acknowledgment of pricing and miscellaneous charges.
• Understand the basics of plant/equipment capabilities & limitations (tooling, presses, materials, and applications) to determine the pertinent information & lead time required to produce a quality product; manage customer/sales expectations accordingly.
• Manage customer inventory programs; proactively work with customers to maintain agreed-upon inventory levels & ensure shipments are released as planned.
• Work with the Team Leader to implement critical initiatives and assist in individual projects/tasks, such as press proofs and new business setup, account/workload transition, backup other CSRs, process complaints, and resolve open payment issues.
• Assist the team with any RMAs and claims.

Benefits

• Benefits start on the first of the month after the hire.
• Free $100,000 Life Insurance and Long Term Disability.
• United Healthcare Medical Plans.
• Employer-provided HRA Contributions for Medical.
• 401 (k) with company match available after 90 days.
• Short Term Disability, Flexible & Dependant Spending Accounts, Accident & Critical Illness Insurance.
• Employee Assistance Program (EAP).
• Paid Time Off and Holiday Pay.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Industry: Printing and Related Support Activities
• Education Level: High school or GED
• Number of Employees: 11-50 employees