Customer Service - Pricing Team

Westlake • Marion, VA

3d

About The Position

SUMMARY Researches, analyzes, applies, and monitors company pricing and special deal policies. Researches and resolves customer pricing disputes. Responsible for setting up, maintaining, and programming pricing and special deals in the ERP system and bolt-on web-based application. Analyzes pricing impact and department performance to targets. DUTIES AND RESPONSIBILITIES May include, but are not limited to, the following: Interface with sales, finance, customer service, and customers in determining eligibility requirements for customer rebates, returns, and miscellaneous requests. Help resolve and communicate with internal and external customers regarding disputes and deductions related to pricing Set up, maintain, and program customer pricing in ERP and bolt-on application Verify requests for price change or special deals fall within company policies and have proper approvals Ensure entries meet system needs, monitor error reports, and make corrections as necessary Responsible for reconciling rebates monthly (up to 1.5MM) by manipulating large amounts of data Design and run analyses for pricing impact on deal proposals and job quotes Participate in miscellaneous projects for Pricing, Sales, and Finance Departments Liaise with internal and external auditors to ensure SOX compliance Apply risk assessment skills to determine the appropriate level of approvals required Must be capable of handling multiple assignments concurrently

Requirements

• College degree or equivalent work experience (Accounting, Finance, Sales or Customer Service)
• Analytical

Nice To Haves

• Bachelor's Degree in Business or Accounting
• Competent in Advanced Excel functionality and proficient in the use of ERP software

Responsibilities

• Researches, analyzes, applies, and monitors company pricing and special deal policies.
• Researches and resolves customer pricing disputes.
• Responsible for setting up, maintaining, and programming pricing and special deals in the ERP system and bolt-on web-based application.
• Analyzes pricing impact and department performance to targets.
• Interface with sales, finance, customer service, and customers in determining eligibility requirements for customer rebates, returns, and miscellaneous requests.
• Help resolve and communicate with internal and external customers regarding disputes and deductions related to pricing
• Set up, maintain, and program customer pricing in ERP and bolt-on application
• Verify requests for price change or special deals fall within company policies and have proper approvals
• Ensure entries meet system needs, monitor error reports, and make corrections as necessary
• Responsible for reconciling rebates monthly (up to 1.5MM) by manipulating large amounts of data
• Design and run analyses for pricing impact on deal proposals and job quotes
• Participate in miscellaneous projects for Pricing, Sales, and Finance Departments
• Liaise with internal and external auditors to ensure SOX compliance
• Apply risk assessment skills to determine the appropriate level of approvals required
• Must be capable of handling multiple assignments concurrently

What This Job Offers

• Job Type: Full-time
• Number of Employees: 5,001-10,000 employees