Customer Service PIC (Person in Charge)

Three Bears Alaska Inc • Tok, AK

82d • $20

About The Position

Customer Service PICs oversee team members, coordinate activities and uphold standards for the Front-End department. This role includes ensuring a high level of productivity and customer service and supervising front end members.

Requirements

• A High School Diploma or GED is preferred.
• Supervisory Experience Preferred.
• Customer service, math, computer skills preferred.

Responsibilities

• Greets customers, answers questions, thanks customers and provides prompt and courteous service.
• Determines correct number of registers needed to accommodate customers and maintain productivity.
• Coordinates team member breaks, lunches, and side tasks.
• Coordinates with other departments for help or assistance as needed.
• Arranges register fund increases and change orders, delivers lock-up merchandise, verifies prices, approves checks, assists with cashier questions, overrides register system flags and corrects problems to enable smooth flow of customers through the lines.
• Observes employee performance and paperwork to determine that proper department procedures are followed.
• Provides training, encouragement, advice and feedback to cashiers.
• Performs cashiering, boxing, and other front-end duties as necessary, upholding safety and security procedures.
• Assists customers with questions and problems regarding merchandise, payment, or service to provide prompt and courteous customer service.
• Makes supply orders, arranges for equipment maintenance and repair, tracks employee errors, and oversees customer service desk.
• Assures return and exchange procedures are followed.
• Assists in training of new cashiers.
• Operates manual pallet jack, wheeled carts, trash compactor, cardboard baler, product marking gun, shrink wrap machine, wrench, screwdriver, pliers, box knife.
• Performs other functions as necessary or assigned.

Benefits

• Health insurance
• Dental insurance
• Vision insurance
• Colonial Life Elective Benefits
• 401(k)
• Paid time off
• Holiday Pay

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED