CSR ~ Deerfield - Fluent in Spanish/English

Dealer Services Network•Deerfield Beach, FL

4h•Onsite

About The Position

We currently have a great opportunity for an experienced Customer Service Representative position at Dealer Services Network located in Deerfield Beach, FL. Our Customer Service Department offers a great working environment, and great pay. The hours are 8:15am – 5pm Lunch 45 mins - · Full time – Monday through Friday · We will fully train the right candidate

Requirements

Must be fluent in Spanish/English
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily with attention to detail. The ideal candidate will be responsible for accurately answering customer questions and entering data into our systems, ensuring that all appointments are set efficiently. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.
Strong organizational skills and sharp attention to detail.
Excellent clerical skills, including the ability to set appointments accurately.
Strong communication skills, both written and verbal, to collaborate effectively with customers and with all our tag agencies.
Strong communication skills, both verbal and written.
Excellent interpersonal skills and ability to remain calm and courteous under pressure.
Attention to detail and ability to accurately record information.
Basic computer proficiency, including familiarity with relevant software applications.
Ability to work independently and as part of a team.
Flexibility to adapt to changing priorities and work schedules.
Ability to read and comprehend simple instructions, short correspondence, and memos.
Ability to write simple correspondence.
Ability to effectively present information in one- on-one and small group situations to customers, clients, and other employees of the organization.
Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals.
Ability to compute rate, ratio, and percent and to draw and interpret bar graphs.
Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form.
Ability to deal with problems involving several concrete variables in standardized situations.
High school diploma or general education degree (GED); and equivalent combination of education and experience.
Ability to pass background check
Benefits waiting period after 30 days, the 1st day of the next month would apply.
Only full-time employees are eligible for benefits

Responsibilities

Answering inbound tag agency calls
Emailing and replying to all customer inquiries
Appointment setting
Title Pro Issue Deals intake
Full Deal assessment
Ticketing all accessed issue deals/notifying dealers
Dealership email and phone call follow-up
Scanning In all Title Pro’s completed weekly non-folder dealerships
Working on DSN Deerfield shipping and warehouse processes
Resubmitting & rerouting all completions and corrections, miscellaneous deals etc.
Daily / Weekly Tag Agency Reports