Customer Service Pharmacy Technician Representative - Freedom Fertility - AZ

The Cigna Group

About The Position

Excited to grow your career? We value our talented employees, and whenever possible strive to help one of our associates grow professionally before recruiting new talent to our open positions. If you think the open position you see is right for you, we encourage you to apply! Our people make all the difference in our success. Ready for a job encouraging you to use your communication and problem-solving skills? If so, prepare to use those skills to help your patients’ dreams of having a family come true! As a Customer Service Pharmacy Technician Representative at Freedom Fertility, you’ll use your empathy and listening skills to handle inbound and outbound calls from patients and learn more about their medical history and challenges with fertility. This is not your average customer service job – you’ll work for a company that truly cares about people while helping our patients achieve happiness. Here’s a little more on how you’ll make a difference: Handle 25-30 calls (IB & OB) Ensure process efficiency – Work with patients and physicians to coordinate fertility plans and medications. Own the patient experience by resolving customer issues and ensuring 100% follow-up to customers. Pay attention to detail – Accurately obtain and enter patient information, including Shipping, insurance, and payment information.

Requirements

High School Diploma, or GED required.
Relevant experience or a willingness to learn.
Must reside in the State of Arizona
Valid National Pharmacy Technician certification is required.
Valid Arizona State pharmacy technician license is required.
Microsoft Office proficiency and data entry skills
Basic math skills (addition/subtraction/multiplication)
Strong attention to detail, accuracy, and quality
Excellent verbal and written communication skills
Excellent customer service, organization, and time management skills
PC skills including knowledge of Microsoft Office Suite and Internet
An empathetic and fun-loving personality with a few good jokes on the ready
If you will be working at home occasionally or permanently, the internet connection must be obtained through a cable broadband or fiber optic internet service provider with speeds of at least 10Mbps download/5Mbps upload.

Nice To Haves

Experience working prescriptions claims and knowledge of rejections helpful.
Prior Authorization experience preferred (CoverMyMeds)

Responsibilities

Handle 25-30 calls (IB & OB)
Ensure process efficiency – Work with patients and physicians to coordinate fertility plans and medications.
Own the patient experience by resolving customer issues and ensuring 100% follow-up to customers.
Accurately obtain and enter patient information, including Shipping, insurance, and payment information.