Customer Service Pharmacy Technician Representative - Freedom Fertility - AZ

Cigna Healthcare

About The Position

Ready for a job encouraging you to use your communication and problem-solving skills? If so, prepare to use those skills to help your patients’ dreams of having a family come true! As a Customer Service Pharmacy Technician Representative at Freedom Fertility, you’ll use your empathy and listening skills to handle inbound and outbound calls from patients and learn more about their medical history and challenges with fertility. This is not your average customer service job – you’ll work for a company that truly cares about people while helping our patients achieve happiness. Here’s a little more on how you’ll make a difference: Handle 25-30 calls (IB & OB) Ensure process efficiency – Work with patients and physicians to coordinate fertility plans and medications. Own the patient experience by resolving customer issues and ensuring 100% follow-up to customers. Pay attention to detail – Accurately obtain and enter patient information, including Shipping, insurance, and payment information. What you need to do the job: High School Diploma, or GED required. Relevant experience or a willingness to learn. Must reside in the State of Arizona Valid National Pharmacy Technician certification is required. Valid Arizona State pharmacy technician license is required. Microsoft Office proficiency and data entry skills Basic math skills (addition/subtraction/multiplication) Strong attention to detail, accuracy, and quality Excellent verbal and written communication skills Experience working prescriptions claims and knowledge of rejections helpful. Why join us? Health coverage effective day 1 (including medical, dental, and vision) Holiday, PTO, and OT pay 401K with company match Tuition reimbursement Fun, friendly, and unique culture – bring your whole self to work every day! What you need to do the job: An empathetic and fun-loving personality with a few good jokes on the ready Prior Authorization experience preferred (CoverMyMeds) High School Diploma or GED required Excellent customer service, organization, and time management skills PC skills including knowledge of Microsoft Office Suite and Internet If you will be working at home occasionally or permanently, the internet connection must be obtained through a cable broadband or fiber optic internet service provider with speeds of at least 10Mbps download/5Mbps upload. About Evernorth Health Services Evernorth Health Services, a division of The Cigna Group, creates pharmacy, care and benefit solutions to improve health and increase vitality. We relentlessly innovate to make the prediction, prevention and treatment of illness and disease more accessible to millions of people. Join us in driving growth and improving lives. Qualified applicants will be considered without regard to race, color, age, disability, sex, childbirth (including pregnancy) or related medical conditions including but not limited to lactation, sexual orientation, gender identity or expression, veteran or military status, religion, national origin, ancestry, marital or familial status, genetic information, status with regard to public assistance, citizenship status or any other characteristic protected by applicable equal employment opportunity laws. If you require reasonable accommodation in completing the online application process, please email: [email protected] for support. Do not email [email protected] for an update on your application or to provide your resume as you will not receive a response. The Cigna Group has a tobacco-free policy and reserves the right not to hire tobacco/nicotine users in states where that is legally permissible. Candidates in such states who use tobacco/nicotine will not be considered for employment unless they enter a qualifying smoking cessation program prior to the start of their employment. These states include: Alabama, Alaska, Arizona, Arkansas, Delaware, Florida, Georgia, Hawaii, Idaho, Iowa, Kansas, Maryland, Massachusetts, Michigan, Nebraska, Ohio, Pennsylvania, Texas, Utah, Vermont, and Washington State. Qualified applicants with criminal histories will be considered for employment in a manner consistent with all federal, state and local ordinances. Doing something meaningful starts with a simple decision, a commitment to changing lives. At The Cigna Group, we’re dedicated to improving the health and vitality of those we serve. Through our divisions Cigna Healthcare and Evernorth Health Services, we are committed to enhancing the lives of our clients, customers and patients. Join us in driving growth and improving lives.

Requirements

High School Diploma, or GED required.
Relevant experience or a willingness to learn.
Must reside in the State of Arizona
Valid National Pharmacy Technician certification is required.
Valid Arizona State pharmacy technician license is required.
Microsoft Office proficiency and data entry skills
Basic math skills (addition/subtraction/multiplication)
Strong attention to detail, accuracy, and quality
Excellent verbal and written communication skills
Experience working prescriptions claims and knowledge of rejections helpful.
An empathetic and fun-loving personality with a few good jokes on the ready
Excellent customer service, organization, and time management skills
PC skills including knowledge of Microsoft Office Suite and Internet
If you will be working at home occasionally or permanently, the internet connection must be obtained through a cable broadband or fiber optic internet service provider with speeds of at least 10Mbps download/5Mbps upload.

Nice To Haves

Prior Authorization experience preferred (CoverMyMeds)

Responsibilities

Handle 25-30 calls (IB & OB)
Ensure process efficiency – Work with patients and physicians to coordinate fertility plans and medications.
Own the patient experience by resolving customer issues and ensuring 100% follow-up to customers.
Pay attention to detail – Accurately obtain and enter patient information, including Shipping, insurance, and payment information.