Customer Service/ Person In Charge - Rainbow Blossom Natural Foods Saint Matthews Market

Rainbow Blossom • Louisville, KY

3d

About The Position

We are hiring a Customer Service Team Member / Person-in-Charge (PIC). This role is perfect for someone who enjoys a mix of leadership, hands-on work, and customer interaction. In this position, you will:
Be the primary point of contact on the sales floor during your shift
Assist staff and customers with questions or concerns
Assign tasks, monitor breaks, and help manage staffing challenges
Open or close the store, including safe and register counts
Maintain safety and operational standards while communicating with management
You will also provide excellent customer service, help customers find products, process purchases, and keep shelves stocked and organized.
This position reports to the department manager with oversight from the Store Manager. Hours are flexible and may be part-time (up to 30 hours/week) or full-time (up to 40 hours/week).

Requirements

• Positive attitude with strong professionalism
• Friendly, enthusiastic customer interactions
• Excellent communication skills
• Open to feedback and learning
• Flexibility to work nights, weekends, and holidays

Responsibilities

• Deliver friendly, professional, and efficient customer service
• Assist customers in locating products and answering questions
• Process purchases accurately and handle cash responsibly
• Stock shelves, rotate and label products correctly
• Maintain a clean, organized, and safe store environment
• Follow all company policies, procedures, and return protocols
• Perform additional duties to support smooth store operations

Benefits

• 401(k) with company match
• Health, dental, and vision insurance
• Paid time off
• Employee discounts (store and Blossom Bar)
• Flexible scheduling
• Supplemental bonus pay
• Employee co-op and incentive programs

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed