Customer Service/Permits Assistant

DIGGING & RIGGING INC-posted 5 days ago
Full-time • Entry Level
Frederick, MD
251-500 employees
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Under direction, responsible for delivering exceptional customer service to both external and internal stakeholders. Collaborates closely with customers, D&R project estimators, dispatchers, and regulatory agencies to collect all necessary information required to prepare accurate and professional project estimates. Coordinates with customers and D&R credit/subcontract departments to process payment information, and works with the D&R dispatch team to schedule upcoming projects and obtain necessary DOT permits.

  • Conducts all business in a professional, respectful manner and in accordance with Digging & Rigging Inc.’s policies and procedures as outlined in the Compact of Respect.
  • Takes incoming calls from project estimators and/or customers to gather all the information needed to prepare a quote and complete the project.
  • Assists customers in person, over the phone, and on the computer with processing estimates and orders.
  • Assists with internal sales on select projects by gathering project details and creating quotations.
  • Creates and update new leads and opportunities within the established database.
  • Assists the estimating team with the preparation of customer quotations.
  • Proofreads and edits estimates prior to sending them to customers.
  • Communicates with project estimators, credit/subcontracts, and dispatch throughout the day to prioritize projects and relay information.
  • Coordinates with credit to ensure all payment information has been gathered and processed prior to releasing equipment for scheduled work.
  • Consults with lift planners to verify project requirements.
  • Communicate accurate project information to the dispatchers, operators, and customers as needed.
  • Prepares and submits accurate permit applications, ensuring compliance with regulations
  • Maintains detailed records of permit activity
  • Compiles data and paperwork to process permit applications for oversized and overweight vehicles.
  • Coordinates with customers to confirm equipment and labor requirements prior to adding jobs to the schedule.
  • Confirms equipment requirements and availability with estimators and dispatch prior to committing to requested project schedules.
  • Performs related assignments as required.
  • Must possess expert communication and listening skills and be able to communicate in a clear and friendly manner.
  • Must have strong computer skills: Microsoft Office and Adobe Acrobat with a working knowledge of Customer Resource Management (CRM) databases preferred.
  • Must be highly motivated and able to prioritize and complete multiple tasks within established deadlines.
  • Must demonstrate strong focus skills, effective documentation, and teamwork.
  • Excellent oral and written communications and human relations skills required.
  • High School diploma or equivalent, with at least two years customer service experience.
  • Must be able to communicate effectively orally and in writing with customers and vendors.
  • Must be willing to accept change and adapt to evolving circumstances and job responsibilities.
  • Must be reliable, punctual, and able to function at a high level as part of a team.
  • Must be able to pass a background check and drug test.
  • Experience in the equipment industry preferred.
  • Other combinations of applicable education, training, and experience, which provide the knowledge, abilities, and skills necessary to perform in the position may be considered.
  • insurance (medical, dental, vision, and life)
  • paid time off
  • paid holidays
  • Employer contribution to 401(k)
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