Customer Service, Patient Registration Representative

R1 RCM•Austin, TX

1d•Onsite

About The Position

R1 is a leading provider of technology-driven solutions that enhance the patient experience and financial performance for hospitals, health systems, and medical groups. The company combines the expertise of a global workforce with an advanced technology platform, including analytics, AI, automation, and workflow orchestration. As a Customer Service Representative (Patient Registration), you will assist patients checking into the Emergency Room at Ascension Seton Medical Center Austin. This role is in a fast-paced, high-volume department where you will be the primary contact for patients during registration, answering questions and collecting information accurately and quickly while also providing compassionate support. The ideal candidate is a confident multi-tasker, quick to learn technology, and proficient in typing and phone communication. While no prior healthcare knowledge is required, the role is a starting point for a healthcare career. The environment involves exposure to illness and injuries, particularly in the emergency room. Comprehensive training will be provided. All candidates must be up to date on vaccinations, pass a drug test, and pass a background check before hire.

Requirements

High School Diploma or GED
Excellent customer service experience
Ready to work in a very fast-paced, high-stress environment
Basic computer multitasking and typing skills are required
Hospital or medical/clinic experience is needed
Up to date on all vaccinations
Pass a drug test
Pass a background check before hire

Nice To Haves

Bilingual English/Spanish skills are preferred

Responsibilities

Work on computers and answer phones to intake information in a busy, high-volume, stressful Emergency Department of the Hospital
Work across multiple screens collecting details that must be input correctly between physician and nurse check-ins
Feel comfortable working across multiple programs and typing as quickly as patients can talk
Work around clinicians interrupting the registration process for emergent clinical care
Help people who may be very ill or worried by listening carefully to ease their anxiety
Ask follow-up questions and build rapport in real time
Work in a fast-paced environment, on your feet assisting patients in completing their registration
Acquire knowledge through training regarding the variation in health plans and coverage for collecting patient and insurance information
Work quickly and expect the unexpected