Customer Service Patient Liability Rep I

Piedmont Healthcare • Atlanta, GA

2d

About The Position

Overview The incumbent is responsible for handling and resolving incoming customer inquiries and/or concerns by providing patients/guarantors from both hospitals and physician practices with a consistent and seamless experience.The incumbent is also responsible for following up on and collecting outstanding guarantor balances through outbound phone contact, as well as providing financial counseling resources to physician's offices, hospitals, and patients/guarantors (both hospital and professional), when necessary.This representative reports to the Director, of Customer Service. Responsibilities The incumbent is responsible for handling and resolving incoming customer inquiries and/or concerns by providing patients/guarantors from both hospitals and physician practices with a consistent and seamless experience.The incumbent is also responsible for following up on and collecting outstanding guarantor balances through outbound phone contact, as well as providing financial counseling resources to physician's offices, hospitals, and patients/guarantors (both hospital and professional), when necessary.

Requirements

• H.S. Diploma or General Education Degree (GED) Required
• One (1) previous year of related healthcare experience Required
• None Required

Nice To Haves

• Associate’s Degree or Bachelor’s from an accredited university Preferred
• Previous experience working with Epic Resolute Hospital and Professional Billing as well as Epic Single Billing Office (SBO) functionality Preferred
• Understanding of both hospital and professional billing practices Preferred
• Previous experience with or understanding of working in a Cisco Unified Contact Center environment Preferred

Responsibilities

• handling and resolving incoming customer inquiries and/or concerns by providing patients/guarantors from both hospitals and physician practices with a consistent and seamless experience.
• following up on and collecting outstanding guarantor balances through outbound phone contact
• providing financial counseling resources to physician's offices, hospitals, and patients/guarantors (both hospital and professional), when necessary.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 5,001-10,000 employees