Customer Service Partner

Arrow International•Lancaster, OH

43d•Onsite

About The Position

Join the Fun at Lancaster Bingo! Looking for something more satisfying than just a job? At Lancaster Bingo Company, we work hard to help charities raise money for their causes through charitable gaming. Every day we help charities raise funds to build soccer fields and fire stations, support Veterans, send youth groups to camps, and buy new uniforms for sports teams. It’s what we love and what we do! JOB TITLE: Customer Service Partner POSITION SUMMARY Provide outstanding customer service to all LBC customers, partners, vendors, and employees. Perform a variety of clerical duties to support LBC business operations, including taking calls, processing orders, answering questions, following up on paperwork, and locating information. Perform data entry, audit, and reconciliation of various databases. Facilitate communication between all LBC parties to ensure information is shared appropriately and processes run smoothly. Accomplish goals in accordance with company policies, procedures, and strategic objectives.

Requirements

High school diploma or equivalent
Two years of progressively responsible administrative or clerical work experience
Proficiency in Microsoft Office products, including Word, Excel, and Outlook
Must be 18 years of age or older
Must pass a criminal background check
Must possess a valid driver's license and a clean driving record
Must be able to frequently lift and carry up to 10 lbs., and occasionally up to 20 lbs.
Must be able to sit for long periods and work in an office environment
Self motivated and comfortable working independently
Strong communication and relationship building skills
Excellent attention to detail
Customer focused with strong follow up habits
Good judgment and adaptability in new situations
Team oriented with a positive attitude
Able to handle confidential information responsibly
Skilled at multitasking in a fast paced environment
Creative thinker with strong decision making and problem solving abilities
Comfortable using standard office equipment (computer, copier, VoIP phone system, etc.)

Nice To Haves

Some post–high school education
Previous experience in a customer service, administrative assistant, or clerical role

Responsibilities

Provide outstanding customer service to all LBC customers, partners, vendors, and employees.
Answer and respond to calls in a timely manner, research questions or issues, and communicate concerns to appropriate LBC team members.
Anticipate customer needs and resolve issues promptly and professionally.
Build and maintain strong relationships, ensuring customer retention through excellent service.
Escalate unresolved problems or issues to the manager immediately.
Provide a variety of clerical duties to support the LBC business.
Assist in tracking and filing information for new customers, orders, and invoices.
Draft correspondence to LBC customers, vendors, and partners.
Copy and distribute information and marketing materials as needed.
Perform data entry of new and updated information in multiple LBC databases.
Review and reconcile databases to ensure information is current, accurate, and consistent across all systems.
Research, correct, and communicate changes when necessary.
Act as the point of contact for all LBC sales representatives.
Work with sales representatives and managers to implement and communicate promotional programs.
May recommend promotional materials to attract new players.
Follow up with LBC customers who are licensed but have not recently purchased products.
Review and monitor sales reports and contact retailers/customers, assist when possible, and communicate status updates to sales representatives.
Understand the importance of accuracy and urgency when processing orders.
Track and follow up to obtain serial numbers as required.
Serve as a backup to the Front Desk Customer Service Partner.
Assist with clerical work such as filing, typing, copying, and data entry.
May assist with clerical work for other departments when requested and approved by the Customer Service Manager.
Use all available tools and resources to perform job duties, increase sales, and serve customers (e.g., website, voicemail, email, marketing collateral, calendar functions).
Check email and voicemail regularly and respond in a timely manner.
Perform other related duties as assigned.