Customer Service Partner

Interstate Building MTC • Horsham, PA

5d • Onsite

About The Position

The Customer Service Partner , based in our home office, will be at the forefront of our efforts to maintain and enhance client satisfaction. Your primary focus will be to provide direct support to our field teams, including field directors, regional directors and operations managers, aiding in the effective management of our client and site portfolios. This role is perfect for someone who excels in customer service, thrives in a team environment, and is passionate about making a tangible impact on our operations. In this role, you will: Assist field teams in understanding client needs and challenges by providing timely and effective support, aiming to enhance client satisfaction. Contribute to building and maintaining strong client relationships, understanding their expectations, and collaborating with field teams to meet those needs. Support the implementation of client management strategies, communication techniques, and problem-solving approaches to ensure high levels of client satisfaction.

Requirements

• Minimum of 2-3 years of experience in customer service, client management, field support, or a related area
• Associate degree or equivalent experience in business administration, management, or a related field
• Demonstrated ability in customer service or client relationship management.
• Strong interpersonal and communication skills
• Ability to work collaboratively in a team and support a dynamic work environment
• Problem-solving capabilities and attention to detail
• Must be able to pass a criminal background check, be authorized to work in the US, and possess reliable transportation.

Nice To Haves

• Experience in project management and related functions highly desired.
• Strong technology acumen.
• Excellent verbal and written communication skills.
• Demonstrated analytical and problem-solving skills.
• Ability to work effectively with minimal supervision both individually and as part of a team.
• Proficiency with Microsoft Office Suite.

Responsibilities

• Help coordinate the provision of resources, including technical expertise and support services, to enable field teams to deliver exceptional customer service to clients
• Participate in addressing client concerns, resolving issues promptly, and implementing corrective actions to uphold positive client relationships
• Aid in gathering client feedback and insights from field operations, assisting in the analysis to identify improvement areas, and implementing strategies to boost client satisfaction
• Support field teams’ training and development efforts by identifying needs, suggesting training programs, and providing resources to enhance their client-facing skills
• Assist in overseeing quality assurance processes to ensure services meet client expectations, organizational standards, and industry regulations
• Work alongside field teams to identify and address potential risks to client satisfaction, actively contributing to preventive measures
• Engage in initiatives aimed at improving client satisfaction, streamlining processes, and optimizing resource for the benefit of clients and the organization.
• Support the use of Customer Relationship Management (CRM) tools for tracking client interactions, managing communications and enhancing operational efficiency.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: Associate degree
• Number of Employees: 1,001-5,000 employees