Customer Service Partner (Simpsonville)

Sealed Air • Simpsonville, SC

294d • $23 - $25

About The Position

Sealed Air designs and delivers packaging solutions that protect essential goods transported worldwide, preserve food, enable e-commerce and digital connectivity, and help create a global supply chain that is touchless, safer, less wasteful, and more resilient. We strive to foster a caring, high-performance growth culture that will deliver consistent, sustainable profitable growth and accelerate our performance - a culture where accountability is clear and aligned, and where we reward business outcomes and impact. That culture guides everything we do, including how we partner with our customers and suppliers, how we attract and retain top talent, and how we create and deliver value for our stakeholders. In 2024, Sealed Air generated $5.4 billion in revenue and had approximately 16,400 employees distributing products and services to 117 countries/territories around the world. The position involves processing all orders efficiently and accurately, advising customers of any changes, and promoting sales through upselling and cross-selling. Employees are required to work at their assigned office location for in-person meetings, trainings, and collaboration.

Requirements

• High School Diploma or equivalent required.
• 3 to 5 years relevant work experience in a Customer Service function preferred.
• Accurate Keyboarding skills.
• Able to travel for short periods of time, intrastate/interstate/overseas.
• Excellent organizational, prioritization and multi-tasking skills.
• Computer literacy (SAP, Microsoft Office, Gmail and Google docs).
• Flexible with work hours - there will be a requirement to cover different time zones.
• Ability to adapt to change and handle change easily.
• A team player with a friendly disposition and high energy.
• Exceptional written and verbal communication skills, with the ability to build relationships by phone & email.
• Calm & rational thinker able to work under pressure to strict timelines.
• Able to manage internal/ external customers who are under stress.
• Willingness to learn and high attention to detail.
• Self-motivated, ability to take on additional responsibilities as required and work with minimal supervision.
• Desire to challenge current processes for improvement.
• Strong analytical skills, adept at problem solving and managing escalations.

Nice To Haves

• Associate / Bachelor's degree or equivalent work experience preferred.

Responsibilities

• Build relationships with key customers and utilize that relationship to manage requests from the customer for mutual benefit.
• Handle all incoming communications dealing with Customers' needs and expectations in line with procedures, and according to departmental KPIs.
• Act as a point of reference for the Sales Teams for all issues relating to the order process and distribution.
• Attend meetings to identify ways we can improve the service we offer to both internal and external Customers and to communicate Customer Service KPIs and strategy.
• Communicate with Account Managers (by email/phone/in person), enabling complete visibility of key Customer issues.
• Record, take ownership and resolve Customer complaints in line with company KPI's.
• Continuously identify and resolve the root cause of errors to prevent recurrence.
• Attend all relevant training courses in order to develop skills and increase knowledge of Sealed Air's products required to carry out role.
• Assist with other areas of the business as required, providing backup support for team members when necessary.
• Play an active role in company change process through positive communication to internal and external Customers.
• Work with the team to make recommendations and implement improvements to both our existing processes and for communication with customers and other departments.
• Keep the Supervisor up to date with account progress, product and range development, problems and issues with any area of customer services.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Industry: Plastics and Rubber Products Manufacturing
• Education Level: High school or GED