Customer Service Order Desk

Amada America • La Mirada, CA

448d • $41,600 - $41,600

About The Position

The Heavy Machinery Parts Specialist at Amada America, Inc. is responsible for managing customer orders for parts, materials, or merchandise. This role involves direct communication with customers to provide information about pricing, shipping, and order status, as well as handling customer complaints and processing returns. The position requires strong organizational skills and the ability to work both independently and collaboratively with various departments to ensure timely delivery of orders.

Requirements

• Bilingual in Spanish and English (optional)
• Computer skills including email etiquette, PDF handling, and website navigation
• Excellent verbal and written communication skills
• Detail-oriented with good organizational skills
• Strong interpersonal skills
• Ability to multi-task and coordinate several priorities at once
• Ability to work independently and harmoniously with others
• Ability to accept and follow instructions

Responsibilities

• Edit orders received for price and nomenclature.
• Inform customers of unit prices, shipping date, anticipated delays, and any additional information.
• Enter data into the computer to determine total cost for customers.
• Record or file a copy of orders received.
• Ascertain credit rating of customers.
• Check inventory control and notify stock control departments of orders for non-standard items or unusual quantities that would deplete stock.
• Route orders to departments for filling and follow up on orders to ensure delivery by specified dates.
• Receive and check customer complaints.
• Confer with production, sales, shipping, warehouse, or common carrier personnel to expedite or trace missing or delayed shipments.
• Attempt to sell additional merchandise to customers.
• Process returns of merchandise from customers and coordinate with appropriate departments to issue credits and adjust inventories.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Industry: Educational Services
• Education Level: No Education Listed