Customer Service (Ops Support) Specialist - CLAIMCHECK

Directors Investment Group•Abilene, TX

About The Position

The CLAIMCHECK Operations Support Specialist is responsible for reviewing all incoming email, fax, or physical documentation, correctly sorting, and filing documents. In addition, this person enters new claims from customer requests, verifies the status of insurance policies, and compiles claim packets to send to insurance companies. Timeliness and accuracy are top priorities to success in this role, as the person is also tasked to provide customers with updates. Most importantly, the CLAIMCHECK Ops Support Specialist works closely with a tight-knit team to provide excellent service to funeral home customers -- and meet department goals.

Requirements

High school diploma or equivalent.
Ability to handle stress and manage deadlines.
Dedication to customer services.
Dependability, integrity & compassion.
Display a positive attitude.
Strong phone and verbal communication skills.
Excellent attention to detail and organizational skills.
Excellent data entry and typing skills.
Ability to set priorities and manage time effectively.
Effective problem solving and critical thinking skills.
Commitment to company values.
Proficient in a Windows based environment, ability to learn company-based software.

Responsibilities

Communicate and reinforce the mission and vision for DIG and its subsidiaries.
Exemplify DIG core values of love, growth, and community.
Maintain relationships with customers.
Outbound calling to verify insurance policy information.
Handle inbound phone calls and email correspondence and record details of these interactions.
Review and enter data into software for life insurance claims.
Submit claim packets.
Utilize provided resources to ensure processes are completed accurately.