Customer Service Ops Manager

GAT Airline Ground Support • Philadelphia, PA

386d • $65,000 - $65,000

About The Position

The Customer Service Ops Manager at GAT Airline Ground Support is responsible for overseeing the operations of frontline team members to ensure a high-performing and safe environment while delivering exceptional customer service. This role requires effective workforce management, coaching, and fostering a positive team culture in a fast-paced airport setting.

Requirements

• Strong understanding of Airline Customer Service Operations.
• At least 18 years of age with basic computer experience (6 months+) and typing skills of at least 35 words per minute.
• 4-year college degree in a relevant field strongly preferred or equivalent experience.
• High school diploma, GED, or equivalent work experience with attention to detail.
• Ability to read, speak, and understand English fluently.
• Good communication skills and a friendly, outgoing personality.
• Free of disqualifying crimes and able to pass a pre-employment drug test.
• Reliable transportation and availability to work weekends, holidays, and days off.

Responsibilities

• Coordinate ramp assignments for frontline team members to dynamically work flights at gates.
• Lead the airport team to perform their work safely and efficiently, complying with all regulations.
• Provide exceptional support to frontline team members to enhance customer service delivery.
• Coach and mentor team members in skill development and company culture behaviors.
• Promote an environment of mutual respect and trust among team members.
• Establish and maintain effective relationships with internal and external customers.
• Provide direction and support to enable high performance from the team.
• Assess operational conditions to ensure corporate and local metrics are met.

Benefits

• $65,000 annual salary
• $11,148.80 healthcare stipend

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Industry: Support Activities for Transportation
• Education Level: High school or GED