Customer Service Operator - PSC

Jbg Smith • Arlington, VA

245d

About The Position

Work in the Parking Service Center (PSC), field customer calls, service in-person customer visits, and support the parking operations of JBG SMITH. For this opening, the shift is 3pm-11pm. The position title is Customer Service Center Operator.

Requirements

• High school diploma (or GED).
• Thorough understanding of the paramount importance of customer service, and a commitment to continually improve the customer experience culture.
• Strong communication skills to clearly articulate and guide customers through payment, signup, and other concerns.
• Proactive team player with the confidence to interact with individuals at all levels of the organization.
• Excellent organizational skills and keen attention to detail.
• Ability to multitask in a fast-paced environment.
• Demonstrated track record of accountability and responsibility for performance and work product.
• Strong analytical and problem-solving skills.
• Proficiency with basic mechanical repairs.
• Working knowledge of MS Office.
• 1+ year of call center experience preferred.

Responsibilities

• Answer phones and offsite intercom calls to the PSC with customer-focused interaction in mind.
• Assist customers with payments and monthly parking sign up.
• Update service and repair logs and report issues to incoming shift member.
• Review systems to ensure smooth site operations.
• Help report cash input and analyze financial and occupancy reports.
• Inspect and assess garage conditions.
• Ensure that parking and parking areas are to brand standard.
• Triage and repair equipment.
• Assist with other tasks as needed.

What This Job Offers

• Career Level: Entry Level
• Industry: Real Estate
• Education Level: High school or GED