Customer Service (Ops Support) Specialist - PASSARE

Directors Investment Group•Abilene, TX

4d•Onsite

About The Position

We are currently seeking a self-motivated, professional individual to join our PASSARE team as a CUSTOMER SERVICE (OPERATIONS SUPPORT) SPECIALIST. As part of the customer on-boarding process, you will configure the Passare online platform and provide general customer support assistance. You will work with cross-functional teams including sales and customer support to realize customer satisfaction. You will utilize your expertise in customer support to move at the quick pace of a growth company. Passare is a cloud-based (SaaS) application with interconnected modules to help funeral homes improve operational efficiency and enhance communication and collaboration internally and with family members. Passare's mission is to offer a best-in-class experience for funeral professionals and the families they serve. We seek to help people connect with experts and resources that help simplify their lives and give them more control during one of life's most difficult passages, the death of a loved one. Only Passare helps funeral professionals and families connect and communicate from anywhere, at any time, from any device. This is a full-time position located in our Abilene, TX office. Our team, platform, and best practices make us an exciting place to work! To learn more about Passare visit our website at https://www.passare.com/

Requirements

High school diploma or equivalent
Excellent written and verbal communication skills
Excellent data entry and typing skills
Ability to multi-task, set priorities, and manage time effectively
Ability to gather accurate information
Effective problem resolution and critical thinking skills
Ability to use and manage web-based and database tools
Strong organizational skills
Commitment to company values

Nice To Haves

Preferred 2 years experience in customer support or operations

Responsibilities

Provide phone and email customer support
Answer troubleshooting calls, build platform knowledge and provide technical assistance
Create and manage configurations of the Passare SaaS system for customers
Load and validate customer system data
Create, from customer documents, on-line versions with data tagging (based on Word, PDF templates)
Training responsibilities include scheduling and setting up webinars with customers
Utilize Knowledge Base to ensure processes are completed accurately