Customer Service - Operations Support Agent - $18.81

Fox Rent-A-Car • Denver, CO

291d

About The Position

We seek an Operations Support Agent to join our Operations Team. This position is perfect for individuals who thrive in fast-paced environments, excel at independent work, and have a strong attention to detail. As an Operations Support Agent, you will play a crucial role in maintaining our fleet and ensuring that our rental operations run smoothly, providing an exceptional experience for our customers from when they arrive to when they drive away.

Requirements

• High School Diploma or equivalent
• Valid Driver's License
• Previous experience in a similar role is a plus but optional.
• Enjoy staying organized and ensuring things are done correctly.
• Willing to lend a hand and support the team as needed.
• A can-do approach to daily tasks and challenges.

Responsibilities

• Use the TSD application to accurately track and update vehicle statuses, ensuring cars are ready for customers or scheduled for maintenance without delay.
• Organize vehicles in assigned lot areas to ensure efficient flow, whether for rental availability, maintenance, or transport to and from overflow lots.
• Maintain and update lot signage, ensuring each rental vehicle is placed in the correct location, making it easy for customers and team members to locate available cars.
• Prioritize vehicle detailing needs, marking units that require cleaning or maintenance to ensure they are rental-ready for the next customer.
• Jump-start vehicles with dead batteries or perform minor fixes to keep operations moving without interruptions.
• Track and report any missing keys to the Fleet Manager immediately, ensuring all vehicles are accounted for and accessible.
• Coordinate and transport vehicles between locations, such as overflow and maintenance lots, and facilitate movement to local repair shops or auctions.
• Tag and monitor vehicles that have been out of service for five days or longer, placing red hats on these units to mark them as non-rentable until resolved.
• Fill in where needed in the service areas, providing break coverage or additional support during peak times to ensure smooth operations.
• Uphold a safe, clean, and professional environment in the lot and service areas to maintain a positive experience for both customers and team members.
• Assist with any additional tasks as management requests to ensure seamless rental operations and an exceptional customer experience.
• Perform other duties as assigned to support business needs and objectives.

What This Job Offers

• Industry: Rental and Leasing Services
• Education Level: High school or GED