Customer Service Operations Supervisor (hybrid home/office
Lentegrity•Lake Forest, CA
392d•$49,608 - $66,560•Remote
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About The Position
The Customer Service Operations Supervisor is responsible for overseeing and training a team of up to 8 Loan Servicing employees. This role involves monitoring daily output, ensuring adherence to service levels, and enhancing overall staff performance according to established standards and key performance indicators. The ideal candidate will possess strong problem-solving and customer service skills, be self-motivated, and demonstrate personal initiative to achieve high performance standards. Adaptability, flexibility, and effective communication are essential for managing a diverse team and ensuring smooth operations across various functions.
