Customer Service Operations Specialist
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About The Position
GCI's Customer Service Operations Specialist will support customer service excellence by providing customer support and operations assistance through various channels, including inbound, outbound, and digital channels, email, chat, voice, social media, online, and text. Collaborate effectively to resolve external partner and customer escalations, clarifying issues, researching and exploring solutions, initiating work requests, identifying areas for improvement and simplification, identifying knowledge gaps, and escalating unresolved problems to management. This role requires the ability to travel internationally, sometimes on short notice, to support partner teams and conduct on-site training and knowledge assessments.
