Bilingual (English/Spanish) Customer Service & Operations Manager

Molly Maid, LLC•Peachtree Corners, GA

44d•$16 - $20

About The Position

NOW HIRING -Bilingual (English/Spanish) Customer Service & Office Operations ManagerMolly Maid of Lawrenceville, Norcross and SnellvilleWhat We OfferFull-time position, Monday-Friday (40-45 hrs/week)Pay: $16-$20/hour + bonuses (based on experience)Weekly team breakfastStable schedule and supportive team culturePaid vacation & National paid holidaysAdvancement opportunities & ongoing trainingUse Company car during working hours (gas & insurance included)What You'll DoCustomer Service & Scheduling - Answer phones, assist customers with scheduling, confirm appointments, and ensure all customer preferences are documented.In-Home Estimates - Visit customers' homes to assess cleaning needs, explain services, provide an estimate, and answer any questions.Customer Relations - Communicate with customers in a friendly, professional manner, respond to concerns, and ensure their satisfaction.Operations & Field Management - Lead daily morning meetings, set teams up for success, and monitor team performance throughout the day.Quality Control - Visit customers' homes to check work quality, coach staff, and celebrate successes while providing constructive feedback.Team Development - Support, train, and motivate team members to follow processes and exceed customer expectations.This Job is Perfect For You If You…Enjoy balancing office work with field visitsThrive in a customer-focused environmentLike training and leading a teamTake pride in attention to detail and problem-solvingAre comfortable following proven processes while adding your personal touch

Requirements

Fluent in English & Spanish
18 years of age or older
Valid GA driver's license with a good driving record
Legally authorized to work in the U.S.
Strong phone and communication skills
Ability to pass a background check
Available Monday-Friday, 7:30 AM - 5:00 PM or later and some Saturdays

Nice To Haves

Prior cleaning, Housekeeping, customer service, or operations experience preferred

Responsibilities

Answer phones, assist customers with scheduling, confirm appointments, and ensure all customer preferences are documented.
Visit customers' homes to assess cleaning needs, explain services, provide an estimate, and answer any questions.
Communicate with customers in a friendly, professional manner, respond to concerns, and ensure their satisfaction.
Lead daily morning meetings, set teams up for success, and monitor team performance throughout the day.
Visit customers' homes to check work quality, coach staff, and celebrate successes while providing constructive feedback.
Support, train, and motivate team members to follow processes and exceed customer expectations.