Customer Service Operations, Associate

Agilent Technologies•Wilmington, NC

19d•$23 - $36

About The Position

Agilent Technologies is seeking a dynamic and detail-oriented Customer Service Associate to join our team. This role plays a critical part in managing and enhancing the end-to-end customer journey, from initial order to final product delivery and beyond. You will serve as a key liaison between customers and internal stakeholders to ensure seamless service delivery, resolve complex issues, and contribute to process improvements.

Requirements

Bachelor's or Master's Degree or University Degree or equivalent.
No prior experience is required
Requires general proficiency with tools, systems, and procedures to accomplish the job.

Nice To Haves

Prior Customer service experience is preferred.
Experience with Microsoft Office Suite (Excel, PowerPoint, and Word)

Responsibilities

Provides pre-sales and/or post-sales consulting to benefit Agilent customers in areas such as product/service order fulfillment processes, customer service requests such as end-to-end order status management, repair /calibration requests, product changes or returns, accounts receivable collections, invoicing requirements, contract issues/administration or lease administration.
Manages and coordinates the end-to-end customer experience (from order to installation) by applying a broad knowledge of customer situations, company processes, local laws, financial requirements, and international compliance requirements related to customer sales contracts and product shipment.
Resolves customer service issues for complex, multi-country, or multi-regional accounts.
Acts as a liaison between customers and appropriate internal organizations such as sales, manufacturing, logistics, and service delivery to resolve customer inquiries.
Influence production schedules, shipping logistics, and pricing adjustments when necessary to meet customer needs
May identify and follow up on business opportunities.
May be responsible for project management of country, regional or multi-country projects.
Works on customer service assignments with broadly defined objectives
Solves straight-forward issues, challenges, and problems within the field of specialization