Security-Lobby-35975

Harvard•Manhattan, NY

4d•$19

About The Position

Our Customer Service Officers support Harvard Protection in our goal of providing best in class security and life safety services. Our Customer Care personnel are responsible for providing professional customer-focused security and life safety services for the people and the property they protect and our employees.

Requirements

State or municipality mandated security officer licenses
Minimum High School Diploma, GED or the equivalent
Must have reliable means of communication and transportation
Must have a security guard license or be able to obtain one within an acceptable period
Strong interpersonal communication skills and friendly, professional demeanor
Neat and professional appearance
Computer skills and be able to demonstrate the ability to effectively operate and manage security and communication devices.
Write routine correspondence, to include log entries and incident reporting

Nice To Haves

Previous contract security, law enforcement, military, customer service experience helpful

Responsibilities

Maintain a professional demeanor while aiding customers, employees, visitors, and guests
Maintain a visible presence in the facility / building assigned
Monitor the environment, with the ability to detect suspicious and unsafe activity
Responsible for becoming familiar with incoming and outgoing traffic, know the customers, tenants, visitors, and guests
Greet customers, visitors, staff, tenants, guests in a professional manner always
Answers questions and assists guests and employees in a customer focused, supportive manner
Answer all phones in a professional manner
Permit authorized persons to enter property and monitor entrances and exits
Know the facility / building policies and procedures, and enforce them within the required limits
Perform required patrols of designated areas on foot or in vehicle
Observe departing personnel to protect against the theft of company property and ensure authorized removal of property is conducted within appropriate customer requirements
Follow established emergency action planning and procedures
Monitor alarms and systems, as required
Prepare reports on accidents, incidents, and suspicious activities, as directed
The essential duties and responsibilities may differ by customer location assigned