Customer Service Officer

Alphabe Insight IncMinneapolis, MN
8h$47,000 - $52,000

About The Position

We are seeking a highly motivated and detail-oriented Customer Service Officer to provide exceptional support to our clients. This role requires excellent communication skills, a solution-oriented mindset, and the ability to manage multiple tasks efficiently. You will be the primary point of contact for our clients, ensuring their inquiries are handled promptly and professionally.

Requirements

  • Strong communication and interpersonal skills.
  • Excellent problem-solving and organizational abilities.
  • Professional demeanor with attention to detail.
  • Ability to work both independently and collaboratively.
  • Proficiency with office software and basic database systems.

Responsibilities

  • Respond to client inquiries via phone, email, and other communication channels.
  • Provide accurate information about services, policies, and procedures.
  • Resolve client issues in a professional and timely manner.
  • Maintain records of client interactions and transactions.
  • Collaborate with internal teams to ensure consistent and high-quality service.
  • Identify opportunities to improve processes and enhance customer satisfaction.

Benefits

  • Competitive salary: $47,000 - $52,000 per year.
  • Opportunities for professional growth and development.
  • Supportive and collaborative work environment.
  • Skill-building and training opportunities.
  • Full-time employment with standard benefits.
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