Customer Service Officer

ThalesJennings, MO
85d

About The Position

At Thales, we know technology has the ability to make our world more secure, sustainable, and inclusive – and that it’s all driven by human intelligence. Because it takes human intelligence to build and power the systems and solutions that people depend on every day. So we stay curious and make space for diverse points of view. We share what we know and we challenge what’s possible. From manufacturing and engineering to cybersecurity and space, we’re driving progress in some of the world’s most important industries – and working together to build a future we can all trust. Our Explosive Ordnance Systems team enables the Australian Defence Force through storage, distribution, maintenance and disposal of these systems, all across Australia. As a turnkey solution, we offer the opportunity to gain a holistic understanding of our business operations, creating huge opportunities for growth. In this exciting site-based role, you will be responsible for providing outstanding customer service to all internal and external personnel, ensuring all administration tasks are completed and maintaining accurate data entry.

Requirements

  • Advanced data entry ability
  • Strong numeric, literacy, independent and comprehension skills
  • Intermediate to advanced MS Word and Excel skills
  • Experience in a customer service role
  • Experience / knowledge in warehousing processes – desirable
  • Experience working in a Defence environment – desirable
  • Basic experience or working knowledge of dangerous goods - desirable
  • Availability for local and interstate travel as required

Responsibilities

  • Deliver comprehensive administration support
  • Perform accurate and timely data entry to support operational efficiency
  • Preparation of work orders
  • Prepare and provide reports and documentation
  • Provide quality customer service to internal and external customers and staff
  • Manage and maintain the accurate operation of the inventory stock management system

Benefits

  • Competitive remuneration (Insert WAGE EA) + Super + Profit Share
  • ThalesFlex – Hybrid work environment
  • Fitness Passport Discount – Access to a network of Gyms across AUS as cheap as $14.95 P/W
  • Employee discounts with a number of affiliates (Travel, Car hire, Tech, Medical Insurance)
  • Modernised Paid Parental Leave
  • Veterans Leave
  • Novated Lease options
  • Family support through our partnership with Parents at Work
  • Personal & professional training development opportunities
  • Sonder – Wellbeing & Support Partner
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