Customer Service / Office Representative

Box Appliance • Poway, CA

406d • $41,600 - $49,920

About The Position

The Customer Service Representative (CSR) position is a full-time role focused on providing exceptional customer service in a fast-paced office environment. The CSR will be responsible for scheduling and confirming service calls for high-end appliance repairs and assisting Service Technicians in the field. The ideal candidate will possess strong communication, organizational, and customer service skills.

Requirements

• Excellent communication skills.
• Strong organizational skills.
• Customer service experience, preferably in a call center environment.
• Proficiency in Microsoft Outlook and Windows-based programs.

Nice To Haves

• 1 year of experience in a call center (preferred).

Responsibilities

• Schedule and confirm service calls for customers needing appliance repair.
• Assist Service Technicians in the field as required.
• Maintain excellent communication with customers and team members.
• Organize and manage service requests efficiently.

Benefits

• PTO accrual
• Holiday Pay
• Health insurance
• Dental insurance
• Vision insurance
• Matching 401k/Ira

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Industry: Furniture, Home Furnishings, Electronics, and Appliance Retailers
• Education Level: No Education Listed