Customer Service Mgr

Winn-Dixie • Golden Oak, FL

243d

About The Position

Southeastern Grocers is committed to a culture of belonging and fostering an inclusive environment where we celebrate differences. As a great place to work, we empower everyone to be their full, authentic selves. The Customer Service Manager creates an outstanding customer experience while directing and supervising all functions, duties, and activities of the front end. This role ensures that all current customer service, cash control, labor control, expense and supply controls, asset protection, maintenance, physical safety, food safety, associate and customer engagement policies are being followed. The position is responsible for hiring and training execution in the store and requires a balance of physical labor, delegation, team building, leadership, planning, and administrative work.

Requirements

• High School Diploma or Equivalent required.
• Bachelor's Degree in Business or related field preferred.
• 3 - 6 years of supervisory experience required.
• 1 - 5 years of relevant experience preferred.
• Authorization to work in the United States or the ability to obtain the same.
• Successful completion of pre-employment drug testing and background check.
• Proficient with computer applications used in effectively operating the department.
• Strong customer service skills.
• Exceptional interpersonal, motivational, and communication skills.
• Possession of Food Safety Certification or the ability to obtain within 180 days of placement.
• High standard of integrity and reliability.

Responsibilities

• Leads and empowers teams to deliver a great shopping experience for customers in alignment with the company's vision, goals, expectations, and policies.
• Demonstrates and role models exceptional customer service exceeding customer expectations.
• Establishes and maintains professional working relationships with customers, associates, schools, vendors, suppliers, and regulatory agencies.
• Assists in managing the fiscal budget, in-stock, inventory, shrink, expenses including labor and supply management and cash control.
• Maximizes sales and profits by ensuring effective display and sales techniques, efficient ordering, scheduling, and work planning.
• Participates actively as a coordinated, motivated management team.
• Trains and coaches team on all KPIs, customer service, product knowledge, suggestive selling, safety, and sanitation.
• Responsible and accountable for the hiring and training execution in the store.
• Ensures adherence to all state and federal employment laws and company policies and procedures.
• Adheres to all regulatory compliance requirements pertaining to food safety and executes all product recalls and withdrawals in a timely manner.

Benefits

• 401k
• health insurance
• dental insurance
• vision insurance
• paid holidays
• employee discount programs
• tuition reimbursement
• flexible scheduling

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Industry: Food and Beverage Retailers
• Education Level: High school or GED