Customer Service Mgr

Fresco y Mas • FL

107d

About The Position

Fresco y Mas is committed to fostering a work environment where all associates can be authentic, feel valued, while reaching their full potential. The Customer Service Manager creates an outstanding customer experience while directing and supervising all functions, duties and activities of the front end. This role ensures that all current customer service, cash control, labor control, expense and supply controls, asset protection, maintenance, physical safety, food safety, associate and customer engagement policies are being followed. The position aims to create a shopping and working environment that exemplifies the company’s commitment to and vision of service, quality and neighborhood partnerships. Additionally, this role is responsible for hiring and training execution in the store and requires a balance of physical labor, delegation, team building and leadership, planning, and administrative work.

Requirements

• High School Diploma or Equivalent required.
• Bachelor's Degree in Business or related field preferred.
• 3 - 6 years of supervisory experience required.
• Authorization to work in the United States or the ability to obtain the same.
• Successful completion of pre-employment drug testing and background check.
• Proficient with computer applications used in effectively operating the department.
• Strong customer service skills.
• Exceptional interpersonal, motivational and communication skills.
• Possession of Food Safety Certification or the ability to obtain same within 180 days of placement.

Nice To Haves

• Bilingual in English and Spanish.

Responsibilities

• Leads and empowers teams to deliver a great shopping experience for customers in alignment with the company’s vision, goals, expectations, and policies.
• Demonstrates and role models exceptional customer service exceeding customer expectations.
• Establishes and maintains professional working relationships with customers, associates, schools, vendors, suppliers, and regulatory agencies.
• Assists in managing the fiscal budget, in-stock, inventory, shrink, expenses including labor and supply management and cash control.
• Maximizes sales and profits by ensuring effective display and sales techniques, efficient ordering, scheduling and work planning.
• Participates actively as a coordinated, motivated management team.
• Trains and coaches team on all KPIs, customer service, product knowledge, suggestive selling, safety and sanitation.
• Responsible and accountable for the hiring and training execution in the store.
• Ensures adherence to all state and federal employment laws and company policies and procedures.
• Adheres to all regulatory compliance requirements pertaining to food safety and executes all product recalls and withdrawals in a timely manner.

Benefits

• Employee discounts
• Health insurance
• 401k plan
• Paid time off
• Flexible scheduling

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED