Customer Service Member

NRP Jones LLC • Nephi, UT

just now

About The Position

Position Overview:
This position is responsible for providing excellent customer service to customers and in support of the CS Manager. The ideal candidate will be a proactive, result-driven individual with strong communication skills.
Essential Job Functions:
Responsible for all computer input required for the position.
Answer phone calls related to customer questions and resolve problems/ complaints.
Take customer orders over the phone and write up orders and enter online.
Provide verbal or written quotations to customers.
Compile plant reports as needed.
Provide Certificates of Conformance to customers, as requested.
Must be familiar, and follow, all standard operating procedures and guidelines.
Knowledge of how and where to locate procedures and forms relevant to this position.

Requirements

• Indoctrination and understanding of NRP’s Quality Manual and specified requirements regarding job responsibilities.
• On-the-job training and experience in customer service or related work experience.
• Knowledge of products manufactured.
• Strong literacy and comprehension skills.
• Computer, telephone and customer service skills.
• Excellent written and oral communication skills
• High school diploma or GED.
• Completion of company indoctrination.
• Successful completion of safety training programs.
• Understanding of the company’s Quality System and processes.

Responsibilities

• Responsible for all computer input required for the position.
• Answer phone calls related to customer questions and resolve problems/ complaints.
• Take customer orders over the phone and write up orders and enter online.
• Provide verbal or written quotations to customers.
• Compile plant reports as needed.
• Provide Certificates of Conformance to customers, as requested.
• Must be familiar, and follow, all standard operating procedures and guidelines.
• Knowledge of how and where to locate procedures and forms relevant to this position.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED