Customer Service Member

Hunt Companies • Norfolk, VA

43d

About The Position

A Brief Overview The Service Desk Team Member serves as a member of 24 hour service desk team at J - 53, NH - 156, Camp Allen or Newport News locations. Assists residents with general needs, assists with leasing and placements tasks, move-in, move-out tasks, answers phone and responds to emergencies, as needed. What you will do Answers incoming telephones calls, determines purpose of callers, and forwards calls to appropriate personnel or department. Assists with referral/placements and move-in/move-out process. Maintains fax machines, assists users, and perform other clerical duties as necessary. Reminds residents of the on-line work order system; train residents (over the phone) on the on-line system, as needed. Registers new residents; assigns room numbers, issues room keys. Respondw to incoming customer's work orders requests, and inputw work orders from residents. Reportw customer service related issues to the appropriate property management staff, as necessary. Coordinatew day-to-day customer communication and interactw with the customers to foster ongoing relationships. This position requires driving for the Company using either 1)a Company vehicle, at any frequency from Rarely to Constantly; or 2) a Personal or Rental vehicle to conduct Company business more than 50% of the time to perform work duties.

Requirements

• High School Diploma or GED High School diploma or GED
• Required three to six months related Customer Service experience and/or training.
• Required Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals.
• Ability to write routine reports and correspondence.
• Ability to communicate effectively to customers or employees of organization.
• Ability to add, subtract, multiply, and Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form.
• Ability to deal with problems involving several concrete variables in standardized situations.
• Divides in all units of measure, using whole numbers, common fractions, and decimals.
• To perform this job successfully, an individual should have knowledge of Microsoft word processing software; Internet/Intranet software; Outlook and E-mail software systems.
• DL NUMBER - Driver's License, Valid and in State License - Every employee must have a current vehicle license in good standing and meet the driving records standards outlined in the Company Safe Vehicular Operations Policy.
• You must be able to pass a drug, background screen, and motor vehicle record check (if one is required per the position).

Responsibilities

• Answers incoming telephones calls, determines purpose of callers, and forwards calls to appropriate personnel or department.
• Assists with referral/placements and move-in/move-out process.
• Maintains fax machines, assists users, and perform other clerical duties as necessary.
• Reminds residents of the on-line work order system; train residents (over the phone) on the on-line system, as needed.
• Registers new residents; assigns room numbers, issues room keys.
• Respondw to incoming customer's work orders requests, and inputw work orders from residents.
• Reportw customer service related issues to the appropriate property management staff, as necessary.
• Coordinatew day-to-day customer communication and interactw with the customers to foster ongoing relationships.

Benefits

• A competitive salary is only one part of your total rewards. We also offer a comprehensive benefits package, including paid time off, medical, dental, life and disability insurance, HSA/FSA accounts, retirement, rewards programs, and so much more!

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 5,001-10,000 employees