Customer Service & Marketing Associate (China)

Fujifilm•Lebanon, NH

20h•Hybrid

About The Position

The role of the Customer Service & Marketing Associate based in China is to coordinate and support Fujifilm Dimatix Sales and Marketing activities. The sales administration functions will involve support of China and some Asia based OEM accounts with pricing, orders, shipments, payments, forecasts, etc and liaison with the Dimatix Customer Service department. The marketing functions will include supporting trade shows, advertising, promotions, etc. for China market. Position will work remote and in Shanghai office. Travel is required to support customer meetings and tradeshow/conferences. At FUJIFILM Dimatix Inc., printing and material deposition devices are only as good as their printheads. We are a recognized leader in the manufacturing and design of durable and productive drop-on-demand inkjet printheads that power cutting-edge systems, as well as integrated inkjet solutions that add digital inkjet capabilities to other equipment. These are part of the digitization and transformation of many applications such as commercial printing, graphics, label & packaging, additive manufacturing, ceramic tiles, textiles, electronics and life science research. We’re looking for forward-thinkers eager to spark innovation in inkjet technology. Bring your talents to a team built on collaboration, creativity, and a passion for excellence. At FUJIFILM Dimatix, every product we make begins with the extraordinary people behind it. Join us for groundbreaking work in a flexible, engaging environment. We’re based in two incredible locations: Lebanon, New Hampshire, surrounded by picturesque New England landscapes, and Santa Clara, California, a dynamic hub in Silicon Valley with a mix of innovation, diversity, and sunshine. Fujifilm is globally headquartered in Tokyo with over 70,000 employees across four key business segments of healthcare, electronics, business innovation, and imaging. We are guided and united by our Group Purpose of “giving our world more smiles.” Visit: https://www.fujifilm.com/us/en/about/region/careers

Requirements

Previous administrative experience, preferably in related industry or international trade
Ability to multitask
Customer service mentality
Ability to be flexible with changes
High School Diploma or GED/Fluent in writing, reading and speaking in English
Service oriented mentality
Detail oriented
Good oral and written communications. Must have the ability to establish and maintain effective working relationships with co-workers.
Must have ability to project a positive and customer-responsive image.
Must have the ability to communicate effectively and professionally with individuals within and outside the organization.
Position requires poise, tact and diplomacy.
Knowledge of MS Office with proficiency with Word, Excel, PowerPoint and Outlook
Must be self-directed with high attention to detail and accuracy of work

Nice To Haves

Knowledge of MFG business practices preferred

Responsibilities

Working with Customer Service and Customer on Account Set up and order/FOC Paperwork
Forecast, order, pricing and Payment Follow up
Logistics and customs clearance support
Forecast, order, and payment chasing
Logistics and customs clearance support
Order and Shipment tracking (and elated information) with China and other Asian Customers
Other Purchase Order related information tracking
Customer Visit Support
Scheduling appointments and coordinating travel arrangements
Reservations and ticket booking
Assist with Trade Show set up and communication and Forum Field Support
Assist with Advertising and Promotion
Assist with Website/Wechat operation & maintenance: Company Files translation and updates
Assist with (Advanced) short-video shooting and editing
Support China Team with paperwork
Preparing documents, presentation and other materials
Assist with special projects and other duties as assigned
Translation